Terms of Service

1. Agreement to terms

By creating an account or using Oviflow, you agree to these Terms of Service. If you don't agree, please don't use the service. If you're using Oviflow on behalf of a business, you confirm you have authority to bind that business to these terms.

2. The service

Oviflow provides an AI-powered phone receptionist that answers calls on your behalf, can book appointments, send text confirmations, and provide call summaries and recordings. Oviflow relies on third-party providers (including Vapi, Anthropic, Twilio, Google, and Stripe) to deliver the service, and features may change as those providers evolve.

3. Your account

You're responsible for the accuracy of the business information you provide (services, hours, pricing, FAQs, etc.) — the AI answers callers based on what you tell it, and we're not responsible for outcomes resulting from inaccurate or out-of-date information you've entered. You're responsible for keeping your account credentials secure.

4. Acceptable use

You agree not to use Oviflow to:

• Break any applicable law, including telecommunications, privacy, and anti-spam law.
• Send unsolicited or non-consensual communications to callers.
• Impersonate another person or business, or misrepresent your identity.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the service.

5. Call recording and consent

Oviflow may record and transcribe calls to provide the service. You are responsible for complying with any legal requirement in your jurisdiction to notify callers that calls may be recorded, and for obtaining any consent required before sending callers text messages.

6. Billing

Paid plans are billed in advance on a recurring basis through Stripe, with usage beyond your plan's included minutes billed as overage at the rate shown on our pricing page. You can cancel at any time from your billing portal; access continues until the end of your current billing period. Fees are non-refundable except where required by law.

7. Availability

We aim to keep Oviflow available and reliable, but the service depends on third-party infrastructure (telephony, AI, and cloud providers) outside our direct control, and we can't guarantee uninterrupted availability. We recommend keeping a backup way for customers to reach you for anything time-critical.

8. Limitation of liability

To the maximum extent permitted by law, Oviflow is provided "as is" without warranties of any kind, and we are not liable for indirect, incidental, or consequential damages arising from your use of the service, including missed calls, inaccurate AI responses, or third-party service outages. Nothing in these terms excludes any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

9. Termination

You may stop using Oviflow and cancel your subscription at any time. We may suspend or terminate accounts that breach these terms or misuse the service.

10. Changes to these terms

We may update these terms from time to time. We'll update the "Last updated" date above when we do. Continued use of Oviflow after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of Australia. See our Privacy Policy for how we handle your data.

12. Contact us

Questions about these terms? Email us at support@oviflow.io.